Terms & Conditions
Understanding your rights and responsibilities
Effective Date: February 26, 2025
These Terms & Conditions govern your use of Nilapharm's services. By accessing our website or making a purchase, you agree to comply with these terms.
1. User Accounts
To access certain features of our service, you must create an account with accurate and complete information.
You are responsible for:
- Maintaining account security
- All activities under your account
- Promptly updating your information
2. Product Information & Pricing
We strive for accuracy in all product descriptions, images, and pricing displayed on our platform.
Important Notes:
- Errors in pricing or descriptions may occur
- We reserve the right to correct errors
- Actual product colors may vary slightly
3. Orders & Payments
All orders must be paid in full before processing. We accept various payment methods for your convenience.
4. Shipping & Delivery
Delivery times vary based on your location and product availability. We partner with reliable courier services to ensure safe delivery.
Delivery Estimates:
- Nairobi: 1-2 business days
- Major Cities: 2-4 business days
- Other Areas: 3-7 business days
We are not responsible for delays caused by third-party couriers or events beyond our control (weather, customs, etc.).
5. Returns & Refunds
We accept returns for defective or incorrect items within 14 days of delivery.
Eligible for Return
- Defective products
- Incorrect items shipped
- Unopened, unused products
Not Eligible for Return
- Prescription medications
- Opened medical products
- Personal hygiene items
To initiate a return, please contact our customer service with your order details.
6. Privacy & Security
We are committed to protecting your personal information. Our data practices are detailed in our Privacy Policy.
Security Measures:
- SSL encryption for all transactions
- Regular security audits
- Strict access controls
7. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Kenya.
Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Kenya.
8. Contact Us
For questions about these Terms & Conditions, please contact us:
Phone
+254 700 000 000Address
Premier Industries, Baba Dogo, Nairobi, Kenya