Shipping Policy

Fast, reliable delivery across Kenya

At Nila Pharmaceuticals, we prioritize fast, secure delivery of your medical essentials. Our streamlined logistics ensure your orders arrive when you need them most.

Standard Delivery

Ksh 250-500 Most Popular

Nairobi: Same-day for orders before 12PM
Other Areas: 2-3 business days
Real-time tracking included

Express Delivery

Ksh 600-900 Fastest

Nairobi: 3-hour delivery window
Major Cities: Next-day delivery
Priority handling & tracking

Store Pickup

FREE No Contact

Same-day pickup available
5+ locations across Nairobi
Secure package handling

Order Processing Details

Processing Times

Same-Day Processing

Orders before 12PM processed same day
Next-Day Processing

After 12PM processed next business day
Weekend Orders

Processed on Monday morning

Order Confirmation

You'll receive instant notifications:

Order confirmation email with details
Shipping notification with tracking link
Delivery updates via SMS/email

Delivery Locations & Requirements

Coverage Areas

We deliver nationwide to:

All residential areas in Kenya
Office buildings during business hours
Designated pickup locations
Hospitals and medical facilities

Delivery Requirements

Important delivery notes:

Valid ID required for prescription medications
Someone must be available to receive delivery
1 free re-delivery attempt for missed deliveries
Temperature-sensitive items handled with care

Tracking & Customer Support

Track Your Order

Real-time order tracking:

Tracking number sent via SMS/email
Live updates on delivery status
Estimated time of arrival updates

Customer Support

We're here to help:

Email Support
support@nilapharm.com
Phone Support
+254 790 964 489
Live Chat

Available 24/7 on our website

Thank you for choosing Nilapharm

We appreciate your trust in our pharmacy services and are committed to delivering your health essentials safely and promptly.

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