Return Policy
Hassle-free returns for your peace of mind
At Nila Pharmaceuticals, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair while ensuring the safety and integrity of pharmaceutical products.
Eligibility for Returns
We accept returns within 48 hours of delivery for:
Eligible Items
- Damaged or defective products
- Incorrect items received
- Expired or quality-compromised items
- Unopened, unused products
Non-Returnable Items
- Prescription medications
- Opened or used products
- Personal hygiene items
- Products with broken seals
Return Process
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Contact Support
Email support@nila-pharma.com or call +254 790 964 489 within 48 hours
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Provide Details
Share your order number, reason for return, and photos of the product
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Approval
Our team will review within 24 hours and notify you
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Return Instructions
If approved, you'll receive detailed return shipping instructions
Refund & Replacement Policy
Refunds
Processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
Replacements
If available, we'll ship a replacement product at no additional cost. You'll receive tracking information once shipped.
Shipping Costs
Customers are responsible for return shipping unless the return is due to our error. We'll cover replacement shipping costs.
Important Notes
Please Note
- All returns must be initiated within 48 hours of delivery
- Products must be in original condition with packaging
- We reserve the right to refuse returns that don't meet policy conditions
- For urgent issues, please call our support line immediately
Need Help With a Return?
Our customer support team is ready to assist you with any questions about returns or exchanges.