Privacy Policy
Your data security is our priority
Effective Date: February 26, 2025 | Last Updated: February 26, 2025
Welcome to Nila Pharmaceuticals Ltd. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online shop.
Information We Collect
We collect different types of information to provide and improve our services:
(a) Personal Information
When you register on our website, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment providers)
(b) Non-Personal Information
We also collect non-identifiable data for analytics and service improvement:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website or search engine
(c) Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your shopping experience. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use your data for the following purposes:
Order Processing
To process and fulfill your orders efficiently
Communication
To update you about your purchases and account
Service Improvement
To enhance our website functionality and user experience
Personalization
To tailor offers and marketing content to your preferences
Security
To protect against fraud and unauthorized access
Legal Compliance
To meet our regulatory and legal obligations
How We Share Your Information
We do not sell, rent, or trade your personal data. However, we may share information in specific cases:
(a) Third-Party Service Providers
We work with trusted partners for:
Payment Processing
M-Pesa, PayPal, Stripe
Order Fulfillment
Delivery and logistics partners
Analytics
Google Analytics, Facebook Pixel
Support Services
Customer service platforms
(b) Legal and Compliance Obligations
We may disclose personal data when required by law, such as in response to court orders, legal processes, or regulatory requirements.
Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure.
Our security measures include:
Encryption
TLS 1.2+ encryption for all data transmissions
Access Control
Role-based access to sensitive data
Auditing
Regular security audits and monitoring
Note: While we implement robust security measures, no online platform is 100% secure. We recommend using strong passwords and keeping your login credentials confidential.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of your personal data
Correction
Request updates to inaccurate or incomplete data
Deletion
Request deletion of your data, subject to legal requirements
Opt-Out
Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information in the Contact Us section below.
Additional Information
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If we discover that we have collected data from a child, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Phone
+254 700 000 000Address
Premier Industries, Baba Dogo, Nairobi, Kenya